1) ebike

a; unpack the Lumo One and recycle the packaging

b; check for visible damage or defects

c; check frame and front fork for defects (weld connections, lug connections, paintwork, damage)

d; assemble the bike

2) Steering wheel

a; disassemble stem

b; grease steering wheel stem

c; mount and adjust stem

d; adjust the steering wheel in relation to the front wheel

e; check / adjust front fork bearing (headset)

f; check mounting and position of handlebar grip

g; check horn function and position

h; treat the surface of the handlebar against moisture and acid infiltration

3) Saddle

a; disassemble seat post

b; grease the seat post

c; mounting and adjusting seat post

d; check / tighten sling fastening

e; check seat tube clamp

f; check saddle position

4) Wheels

a; correct mounting and adjustment in relation to the frame

b; retighten nuts

c; check for knock in rims and calibrate

d; Check spokes for correct and even tension

e; check tire condition and position in relation to the rim

f; check tire pressure

g; check and adjust wheel hubs

h; test braking performance

i; check mounting and position of bandage

j; provide wheels with acid-free Vaseline and then rub out rims

5) Frame mounting parts

a; retighten all M6 bolts and nuts

b; retighten all M5 bolts and nuts

c; check chain ring

d; check mounting and function of the kickstand

e; check mudguards for correct mounting and clearance

6) Chain

a; check chain tension

b; test chain motion

c; check chain lubrication

d; check the chain for possible chafing of the chain, sprocket or crankset

7) Bracket part

a; check crankshaft for any play

b; check crankset

c; mount the pedals

8) Enhance weather resistance

a; apply transparant coating to the inside metal mudguards

b; apply transparant coating to the inside of mudguard bars

c; apply transparant coating to the frame

d; apply transparant coating to all nuts and bolts

e; apply transparant coating to the pedal axles

f; apply transparant coating to all welded joints

g; apply acid-free protective coating to all all nipple connections between spokes & rim

h; apply protective coating to all clear and/or lacquered materials

9) Wrap up

a; final visual check

b; test drive

1) Steering wheel

a; tighten bolts

b; check steering wheel position

c; check / adjust front fork bearing (headset)

d; check mounting and position of handlebar grip

e; check horn function and position

2) Saddle

a; check / tighten sling fastening

b; check seat tube clamp

c; check saddle position and inclination

3) Pedals & cranks

a; check pedal bearings

b; retighten pedal axles

c; check crankshaft for play / retighten

d; tighten crank bolts

4) Wheels

a; correct mounting and adjustment with regard to frame and fork

b; retighten nuts

c; check spokes for correct and even tension

d; check for knock in rims and calibrate

d; check tire pressure

5) Chain

a; check condition & tension

c; lubricate the chain

b; test chain motion

6) Lock

a; check and tighten lock assembly

b; Lubricate moving parts

c; check operation

7) Wrap up

a; retighten all bolt & nut connections

b; visual final check

c; test drive

d; wipe the bike with a dry cloth

1) Steering wheel

a; grease the front fork bearing (headset)

b; adjust headset

c; tighten bolts

d; check the overall position

e; check mounting and position of handlebar grips

f; check horn function and position

g; Add a protective layer to the handlebar

2) Saddle

a; disassemble saddle

b; check / tighten sling fastening

c; check / lubricate bolt fastening seat tube clamp

d; add acid-free grease to the seat post

e; mounting / adjusting saddle

3) Chain and bottom bracket

a; disassemble / clean chain case

b; disassemble / clean crankset

c; check bottom bracket cups

d; mount crankset

e; check / retighten pedals

f; cleaning / mounting / lubrication chain

h; check / tighten chain guard mounting parts

i; mounting chain guard

4) Wheels

a; disassemble wheels

b; check / grease / adjust bearings

c; tighten spokes

d; align wheels

e; check / inflate tires

f; add protective acid-free layer to the wheels

g; mount the wheels

h; check for play

i; check bandage position / condition

j; test braking performance

5) Lock

a; check/tighten lock assembly

b; Lubricate moving parts

c; check operation

6) Frame

a; retighten all M6 bolts and nuts or replace if necessary

b; retighten all M5 bolts and nuts or replace if necessary

c; check mudguards for correct mounting

d; check status of luggage carrier(s)

e; check / lubricate mounting, function and position of standard

7) General

a; visual final check

b; test drive / braking power / steering behavior / drive

c; add protective polish to the bike

We can support you with services such as:

1. Flat tires
2. Damages due to accidents
3. Damages due to vandalism
4. Replacement or repairs of parts not caused by normal wear and tear
5. Electric components
6. Replacement parts that are outside warranty period
7. Shipment costs to and from service locations
8. Issue caused by excessive use of our bikes

If you have an issue outside of your warranty you may have to pay for parts and labor. Please contact us for support outside of warranty and normal maintenance.